TY  - BOOK
AU  - Oakland,John
AU  - Morris,Peter
TI  - TQM: a pictorial guide for managers 
SN  - 9780750623247
AV  - HD62 .O25 1997
PY  - 1997///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Pictorial works
N1  - Management
ER  -