Oakland, John S. <br/><br/>
Cases in total quality management / 
John S. Oakland and Leslie J. Porter. 
 - Oxford ;  Boston :  Butterworth-Heinemann,  c1994. 
 - xxii, 271 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0750615656 9780750615655 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O25 1994