Berry, Leonard L. <br/><br/>
Marketing services :  competing through qualilty / 
Leonard L. Berry and A. Parasuraman 
 - New York :  The Free Press,  c1991. 
 - xi, 212 p. :  ill. ;  24 cm. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Service industries<br/>Marketing
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B48 1991 
<br/><br/><label>Dewey Class. No.: </label>658.8  / B534m