TY  - BOOK
AU  - Lovelock,Christopher H.
TI  - Managing services: marketing operations and human resources 
SN  - 0135513839
AV  - HD9980.5 .L68 1988
PY  - 1988///
CY  - New Jersey
PB  - Prentice Hall
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index; Management; Marketing & International Business
ER  -