Russell, Roberta S. Operations management : focusing on quality and competitiveness / Roberta S. Russell - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c1998. - xxii, 837, [19] p. : ill. ; 26 cm. ISBN: 0138499365 LCCN: Subjects--Topical Terms: Production management.Quality control. LC Class. No.: TS155 / .R755 1998 Dewey Class. No.: 658.5 / R966o