TY - BOOK AU - Russell,Roberta S. TI - Operations management: focusing on quality and competitiveness SN - 0138499365 AV - TS155 .R755 1998 U1 - 658.5 PY - 1998/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Production management KW - Quality control ER -