Includes bibliographical references and index.

What’s Inside?
1 What is Interaction Design?
1.1 Introduction, 1.2 Good and Poor Design, 1.3 What is Interaction Design?, 1.4 The User Experience, 1.5 Understanding Users, 1.6 Accessibility and Inclusiveness, 1.7 Usability and User Experience Goals
Interview with Harry Brignull
2 The Process of Interaction Design
2.1 Introduction, 2.2 What is Involved in Interaction Design?, 2.3 Some Practical Issues
3 Conceptualizing Interaction
3.1 Introduction, 3.2 Conceptualizing Interaction, 3.3 Conceptual Models, 3.4 Interface Metaphors, 3.5 Interaction Types, 3.6 Paradigms, Visions, Theories, Models, and Frameworks
Interview with Albrecht Schmidt
4 Cognitive Aspects
4.1 Introduction, 4.2 What is Cognition?, 4.3 Cognitive Frameworks
5 Social Interaction
5.1 Introduction, 5.2 Being Social, 5.3 Face-to-Face Conversations, 5.4 Remote Conversations, 5.5 Co-presence, 5.6 Social Engagement
6 Emotional Interaction
6.1 Introduction, 6.2 Emotions and the User Experience, 6.3 Expressive Interfaces and Emotional Design, 6.4 Annoying Interfaces, 6.5 Affective Computing and Emotional AI, 6.6 Persuasive Technologies and Behavioral Change, 6.7 Anthropomorphism
7 Interfaces
7.1 Introduction, 7.2 Interface Types, 7.3 Natural User Interfaces and Beyond, 7.4 Which Interface?
Interview with Leah Buechley
8 Data Gathering
8.1 Introduction, 8.2 Five Key Issues, 8.3 Data Recording, 8.4 Interviews, 8.5 Questionnaires, 8.6 Observation, 8.7 Choosing and Combining Techniques
9 Data Analysis, Interpretation, and Presentation
9.1 Introduction, 9.2 Quantitative and Qualitative, 9.3 Basic Quantitative Analysis, 9.4 Basic Qualitative Analysis, 9.5 Which Kind of Analytic Framework to Use?, 9.6 Tools to Support Data Analysis, 9.7 Interpreting and Presenting the Findings
10 Data at Scale
10.1 Introduction, 10.2 Approaches to Collecting and Analyzing Data, 10.3 Visualizing and Exploring Data, 10.4 Ethical Design Concerns,
11 Discovering Requirements
11.1 Introduction, 11.2 What, How, and Why?, 11.3 What Are Requirements?, 11.4 Data Gathering for Requirements, 11.5 Bringing Requirements to Life: Personas and Scenarios, 11.6 Capturing Interaction with Use Cases
Interview with Ellen Gottesdiener
12 Design, Prototyping, and Construction
12.1 Introduction, 12.2 Prototyping, 12.3 Conceptual Design, 12.4 Concrete Design, 12.5 Generating Prototypes, 12.6 Construction
Interview with Jon Froehlich
13 Interaction Design in Practice, 13.1 Introduction, 13.2 AgileUX, 13.3 Design Patterns, 13.4 Open Source Resources, 13.5 Tools for Interaction Design
14 Introducing Evaluation
14.1 Introduction, 14.2 The Why, What, Where, and When of Evaluation, 14.3 Types of Evaluation, 14.4 Evaluation Case Studies, 14.5 What Did We Learn from the Case Studies? 14.6 Other Issues to Consider When Doing Evaluation
15 Evaluation Studies: From Controlled to Natural Settings
15.1 Introduction, 15.2 Usability Testing, 15.3 Conducting Experiments, 15.4 Field Studies
Interview with danah boyd
16 Evaluation: Inspections, Analytics, and Models
16.1 Introduction, 16.2 Inspections: Heuristic Evaluation and Walk-Throughs, 16.3 Analytics and A/B Testing, 16.4 Predictive Models
References
Index

Hugely popular with students and professionals alike, the Fifth Edition of Interaction Design is an ideal resource for learning the interdisciplinary skills needed for interaction design, human-computer interaction, information design, web design, and ubiquitous computing. New to the fifth edition: a chapter on data at scale, which covers developments in the emerging fields of 'human data interaction' and data analytics. The chapter demonstrates the many ways organizations manipulate, analyze, and act upon the masses of data being collected with regards to human digital and physical behaviors, the environment, and society at large.

Revised and updated throughout, this edition offers a cross-disciplinary, practical, and process-oriented, state-of-the-art introduction to the field, showing not just what principles ought to apply to interaction design, but crucially how they can be applied.

Explains how to use design and evaluation techniques for developing successful interactive technologies
Demonstrates, through many examples, the cognitive, social and affective issues that underpin the design of these technologies
Provides thought-provoking design dilemmas and interviews with expert designers and researchers
Uses a strong pedagogical format to foster understanding and enjoyment

Mathematics, Physics & Statistics

Computer Science & Engineering

Nuri Mahajabi