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1.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et al.]. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : McGraw-Hill Irwin, c2011
Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.S47 2011.

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2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ...[et al.]. by
Edition: 6th ed. Special Indian ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : McGraw-Hill Irwin, c2013
Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.S47 2013, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.S47 2013.

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