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	2.	Quality : sustaining customer service / Lynda King Taylor by Taylor, Lynda King Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: London : Century Business, c1993 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.T17 1993. Place hold Add to cart (remove)
	3.	The pursuit of quality through porsonal change / Harry I Forsha by Forsha, Harry I Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Wisconsin : ASQC quslity press, c1992 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5 1992. Place hold Add to cart (remove)
	4.	No cover image available Marketing services : competing through qualilty / Leonard L. Berry and A. Parasuraman by Berry, Leonard L Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : The Free Press, c1991 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.B48 1991. Place hold Add to cart (remove)
	5.	Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne by Sterne, Jim Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : John Wiley, c2000 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.S737 2000. Place hold Add to cart (remove)
	6.	Fish! sticks : a remarkable way to boost morale and improve results / Stephen C. Lundin and Harry Paul by Lundin, Stephen C Paul, Harry Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Hyperion, c2000 Availability: Items available for loan: North South University Library (2)Location, call number: HF5549.5.M63L86 2000, ... Place hold Add to cart (remove)

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