000			00998nam a2200313 a 4500
001			BD-DhNSU-10194
003			BD-DhNSU
005			20220627144517.0
008			220627s2000 nyua|||g b||| 001 0|eng d
020			_a0072312211
020			_a9780071169943
040			_aDLC _cBD-DhNSU _dBD-DhNSU
041			_aeng
050	0	0	_aHD9980.5 _b.Z45 2000
082	0	0	_a658.8 _bZ48s
100	1		_aZeithaml, Valarie A.
245	0	0	_aServices marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml and Mary Jo Bitner.
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _cc2000.
300			_axxviii, 620 p. : _bill., figs., tabs. ; _c26 cm.
504			_a Includes bibliographical references and index.
526			_aMarketing & International Business
590			_aSumaiya Kainat Bintey Kohinoor
650		0	_aService industries _xMarketing.
650		0	_aCustomer services.
650		0	_aMarketing.
700	1		_aBitner, Mary Jo _eauthor
942			_2lcc _cBK
999			_c10194 _d10194