000			00975nam a2200289 a 4500
001			BD-DhNSU-11236
003			BD-DhNSU
005			20220623110712.0
008			220623s1998 maua|||g b||| 001 0|eng d
020			_a0070217602
020			_a9780070217607
040			_aDLC _cBD-DhNSU _dBD-DhNSU
041			_aeng
050	0	0	_aHD9980.5 _b.F58 1998
100	1		_aFitzsimmons, James A.
245	0	0	_aService management : _boperations,strategy,and information technology / _cJames A. Fitzsimmons and Mona J. Fitzsimmons.
250			_a2nd ed.
260			_aBoston : _bIrwin/Mc Graw-Hill, _cc1998.
300			_axxvi, 613 p. : _bill. ; _c25 cm.
500			_aUpdated ed. of: Service management for competitive advantage. 1994.
504			_aIncludes bibliographical references and indexes.
526			_aManagement
590			_aSumaiya Kainat Bintey Kohinoor
650		0	_aService industries _xManagement.
700	1		_aFitzsimmons, Mona J. _eauthor
942			_2lcc _cBK
999			_c11236 _d11236