| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c12770 _d12770 |
||
| 001 | BD-DhNSU-12770 | ||
| 003 | BD-DhNSU | ||
| 005 | 20190402140528.0 | ||
| 008 | 190402s2003 ukna|||g |||| 001 0|eng d | ||
| 010 | _a | ||
| 020 | _a0787961566 | ||
| 040 |
_aDLC _cDLC _dBD-DhNSU |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.G87 2003 |
| 082 | 0 | 0 |
_a658.812 _bG982c |
| 100 | 1 | _aGustafsson, Anders | |
| 245 | 0 | 0 |
_aCompeting in a service economy : _bhow to create a competitive advantage through service development and innovation / _cAnders Gustafsson and Michael D. Johnson |
| 260 |
_aSan Francisco : _bJossey-Bass, _cc2003. |
||
| 300 |
_axv, 190 p. ; _bill. ; _c24 cm. |
||
| 490 | 1 | _aUniversity of Michigan Business School management series | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aManagement Service industries | |
| 650 | 4 | _aTechnological innov Competition | |
| 700 | 1 | _aJohnson, Michael D. | |
| 942 |
_2lcc _cBK |
||