| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c16688 _d16688 |
||
| 001 | BD-DhNSU-16688 | ||
| 003 | BD-DhNSU | ||
| 005 | 20190403061552.0 | ||
| 008 | 190403s1997 nyua|||g |||| 001 0|eng d | ||
| 010 | _a | ||
| 020 | _a0684832569 | ||
| 040 |
_aDLC _cDLC _dBD-DhNSU |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H47 1997 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 0 | 4 |
_aThe service profit chain : _bhow leading companies link profit and growth to loyalty, satisfaction, and value / _cJames L. Heskett, W. Earl Sasser and Leonard A. Schlesinger |
| 260 |
_aNew York : _bFree Press, _cc1997. |
||
| 300 |
_axvii, 301 p. : _bill. ; _c25 cm. |
||
| 650 | 0 | _aCustomer services | |
| 650 | 4 | _aConsumer satisfaction | |
| 650 | 4 | _aEmployee loyalty | |
| 700 | 1 | _aSasser, W. Earl | |
| 700 | 1 | _aSchlesinger, Leonard A. | |
| 942 |
_2lcc _cBK |
||