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020 _a9780538480550
040 _aDLC
_cBD-DhNSU
_dBD-DhNSU
041 _aeng
050 0 0 _aHD31
_b.A45 2013
100 1 _aAllen, Gemmy S.
_922592
245 0 0 _aManagement :
_ban approach to customer expectations /
_cGemmy S. Allen, Warren R. Plunkett and Raymond F. Attner.
250 _a10th ed.
260 _aAustralia :
_bSouth-Western Cengage Learning,
_cc2013.
300 _axxiii, 717 p. :
_bill. ;
_c26 cm.
504 _aIncludes bibliographical references (pages 661-677) and index.
526 0 _aManagement
590 _aSumaiya Kainat Bintey Kohinoor
650 0 _aManagement
_922593
700 1 _aPlunkett, Warren R.
_eauthor
_91416
700 1 _aAttner, Raymond F.
_eauthor
_91418
942 _2lcc
_cBK