000			00962nam a2200313 a 4500
001			BD-DhNSU-8240
003			BD-DhNSU
005			20220612150954.0
008			220612s1996 nyua|||g b||| 001 0|eng d
020			_a0070782504
040			_aDLC _cBD-DhNSU _dBD-DhNSU
041			_aeng
050	0	0	_aHD9980.5 _b.Z45 1996
082	0	0	_a658.8 _bZ48s
100	1		_aZeithaml, Valarie A.
245	0	0	_aServices marketing / _cValarie A. Zeithaml and Mary Jo Bitner.
260			_aNew York : _bMcGraw-Hill, _cc1996.
300			_axx, 700 p. : _bill., figs., tabs. ; _c25 cm.
490			_aMcGraw-Hill series in marketing
504			_aIncludes bibliographical references and index.
526			_aMarketing & International Business
526			_aBusiness
590			_aSumaiya Kainat Bintey Kohinoor
650		0	_aService industries _xMarketing.
650		0	_aCustomer services.
650		0	_aMarketing
700	1		_aBitner, Mary Jo _eauthor
942			_2lcc _cBK
999			_c8240 _d8240