| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c8435 _d8435 |
||
| 001 | BD-DhNSU-8435 | ||
| 003 | BD-DhNSU | ||
| 005 | 20190402134023.0 | ||
| 008 | 190402s1991 nyua|||g |||| 001 0|eng d | ||
| 010 | _a | ||
| 020 | _a | ||
| 040 |
_aDLC _cDLC _dBD-DhNSU |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B48 1991 |
| 082 | 0 | 0 |
_a658.8 _bB534m |
| 100 | 1 | _aBerry, Leonard L. | |
| 245 | 0 | 0 |
_aMarketing services : _bcompeting through qualilty / _cLeonard L. Berry and A. Parasuraman |
| 260 |
_aNew York : _bThe Free Press, _cc1991. |
||
| 300 |
_axi, 212 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer service | |
| 650 | 4 | _aService industries | |
| 650 | 4 | _aMarketing | |
| 700 | 1 | _aParasuraman, A. | |
| 942 |
_2lcc _cBK |
||