Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons.

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Material type: Text

TextLanguage: English Publication details: Boston : Irwin/Mc Graw-Hill, c1998.Edition: 2nd edDescription: xxvi, 613 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	North South University Library	Non-fiction	General Stacks	HD9980.5.F58 1998 (Browse shelf(Opens below))	1	Available		19283

Updated ed. of: Service management for competitive advantage. 1994.

Includes bibliographical references and indexes.

Management

Sumaiya Kainat Bintey Kohinoor

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