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1.
Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Boston : Irwin/Mc Graw-Hill, c1998
Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.F58 1998.

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2.
Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Boston : Mc Graw-Hill, c2001
Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.F58 2001. Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.F58 2001.

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3.
Service management : operations, strategy, information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by Series:
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Boston : McGraw-Hill, c2011
Availability: Not available: North South University Library: Checked out (1).

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