The value profit chain :
Heskett, James L.
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger - New York : The Free Press, c2003. - xxii, 377 p. : ill. ; 24 cm.
0743225694
Customer services
Consumer satisfaction
Organizational effectiveness
HF5415.5 / .H473 2003
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger - New York : The Free Press, c2003. - xxii, 377 p. : ill. ; 24 cm.
0743225694
Customer services
Consumer satisfaction
Organizational effectiveness
HF5415.5 / .H473 2003