North South University Library OPACThe service profit chain : (Record no. 16688)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | BD-DhNSU-16688 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhNSU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190403061552.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190403s1997 nyua|||g |||| 001 0|eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| -- | |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0684832569 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | BD-DhNSU |
| 041 ## - LANGUAGE CODE | |
| Language code of text | eng |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .H47 1997 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heskett, James L. |
| 245 04 - TITLE STATEMENT | |
| Title | The service profit chain : |
| Remainder of title | how leading companies link profit and growth to loyalty, satisfaction, and value / |
| Statement of responsibility, etc. | James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Free Press, |
| Date of publication, distribution, etc. | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 301 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employee loyalty |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, W. Earl |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Schlesinger, Leonard A. |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| -- | 16688 |
| -- | 16688 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | lcc |
| Koha item type | BK |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection Code | Permanent Location | Current Location | Date acquired | Source of acquisition (Supplier) | Price | Call Number | Barcode (Accession #) | Copy number | Converted Price ( Tk. ) | Item type | Currency | Bill Code |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| lcc | Non-fiction | North South University Library | North South University Library | 2006-08-14 | amazon.com | 0.00 | HF5415.5.H47 1997 | 26898 | 1 | 0.00 | Books | ||||||
| lcc | Non-fiction | North South University Library | North South University Library | 2012-02-07 | Trim Education | 1850.00 | HF5415.5.H47 1997 | 34611 | 2 | 0.00 | Books | ৳ (BDT) | 175/12 |