The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

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Material type: Text

TextLanguage: English Publication details: New York : Free Press, c1997.Description: xvii, 301 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	North South University Library	Non-fiction	HF5415.5.H47 1997 (Browse shelf(Opens below))	1	Available		26898
Books	North South University Library	Non-fiction	HF5415.5.H47 1997 (Browse shelf(Opens below))	2	Available		34611

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