Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons.
Material type: TextLanguage: English Publication details: Boston : Mc Graw-Hill, c2001.Edition: 3rd edDescription: xxvi, 646 p. : ill. ; 25 cm. 1 computer disc (CD ; 3/4 in.)ISBN:- 0071181156
- HD9980.5 .F58 2001
Item type | Current library | Collection | Shelving location | Call number | URL | Copy number | Status | Notes | Date due | Barcode | |
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AV Materials (CD, DVD, Cassette etc.) | North South University Library | Non-fiction | General Stacks | HD9980.5.F58 2001 (Browse shelf(Opens below)) | 1 | Not for loan | CD associated with Book-20109 | C20109 | |||
Books | North South University Library | Non-fiction | General Stacks | HD9980.5.F58 2001 (Browse shelf(Opens below)) | Link to resource | 1 | Available | Book with CD | 20109 |
Browsing North South University Library shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD9980.5.B43 1997 Selling the invisible : a field guide to modern marketing / | HD9980.5.F57 2008 Interactive services marketing / | HD9980.5.F58 1998 Service management : operations,strategy,and information technology / | HD9980.5.F58 2001 Service management : operations,strategy,and information technology / | HD9980.5.F58 2001 Service management : operations,strategy,and information technology / | HD9980.5.F58 2011 Service management : operations, strategy, information technology / | HD9980.5.G74 1990 Concepts of trade diplomacy and trade in services / |
Includes bibliographical references and indexes.
Management
Sumaiya Kainat Bintey Kohinoor
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