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	2.	Implementing quality : with a customer focus / David N. Griffiths. by Griffiths, David N Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Wisconsin : ASQC- Quality press, c1991 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9581.A2G75 1991. Place hold Add to cart (remove)
	3.	Quality : sustaining customer service / Lynda King Taylor by Taylor, Lynda King Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: London : Century Business, c1993 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.T17 1993. Place hold Add to cart (remove)
	4.	The pursuit of quality through porsonal change / Harry I Forsha by Forsha, Harry I Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Wisconsin : ASQC quslity press, c1992 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5 1992. Place hold Add to cart (remove)
	5.	Services marketing / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill, c1996 Availability: Items available for loan: North South University Library (14)Location, call number: GEN HD9980.5.Z45 1996, ... Place hold Add to cart (remove)
	6.	No cover image available Marketing services : competing through qualilty / Leonard L. Berry and A. Parasuraman by Berry, Leonard L Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : The Free Press, c1991 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.B48 1991. Place hold Add to cart (remove)
	7.	Services marketing / David L. Kurtz and Kenneth E. Clow. by Kurtz, David L Clow, Kenneth E [author] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : John Wiley, c1998 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.K87 1998, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.K87 1998. Place hold Add to cart (remove)
	8.	Marketing management / Russell S. Winer by Winer, Russell S Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Jersey : Prentice Hall, c1999 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.13.W5476 1999. Place hold Add to cart (remove)
	9.	The Japanese main bank system : its relevance for developing and transforming economies / edited by Masahiko Aoki and Hugh Patrick by Aoki, Masahiko Patrick, Hugh Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Oxford [England] ; New York : Oxford University Press, c1994 Availability: Items available for loan: North South University Library (1)Location, call number: HG3324.J363 1994. Place hold Add to cart (remove)
	10.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill, c2000 Availability: Items available for loan: North South University Library (6)Location, call number: GEN HD9980.5.Z45 2000, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2000. Place hold Add to cart (remove)
	11.	Strategic Six sigma : best practices from the executive suite / Dick Smith, Jerry Blakeslee and Richard Koonce. by Smith, Dick Blakeslee, Jerry [author] Koonce, Richard [author] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Hoboken, N.J. : John Wiley, c2002 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD58.9.S65 2002, ... Place hold Add to cart (remove)
	12.	Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson and Michael D. Johnson by Gustafsson, Anders Johnson, Michael D Series: Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: San Francisco : Jossey-Bass, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.G87 2003. Place hold Add to cart (remove)
	13.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : Tata McGraw-Hill, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.Z45 2003. Place hold Add to cart (remove)
	14.	Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne by Sterne, Jim Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : John Wiley, c2000 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.S737 2000. Place hold Add to cart (remove)
	15.	May I help you? : great customer service for small business / Jillian Mercer by Mercer, Jillian Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Australia : Allen & Unwin, c2004 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.M47 2004. Place hold Add to cart (remove)
	16.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Free Press, c1997 Availability: Items available for loan: North South University Library (2)Location, call number: HF5415.5.H47 1997, ... Place hold Add to cart (remove)
	17.	Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler. by Tybout, Alice M [editor] Calkins, Tim [editor] Kellogg School of Management Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Hoboken, N.J. : Wiley, c2005 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD69.B7K45 2005, ... Place hold Add to cart (remove)
	18.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill/Irwin, c2009 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.Z45 2009. Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2009. Not available: North South University Library: Checked out (1). Place hold Add to cart (remove)
	19.	Fish! sticks : a remarkable way to boost morale and improve results / Stephen C. Lundin and Harry Paul by Lundin, Stephen C Paul, Harry Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Hyperion, c2000 Availability: Items available for loan: North South University Library (2)Location, call number: HF5549.5.M63L86 2000, ... Place hold Add to cart (remove)
	20.	Angel customers & demon customers : discover which is which and turbo-charge your stock / Larry Selden and Geoffrey Colvin by Selden, Larry Colvin, Geoffrey Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Portfolio, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.S449 2003. Place hold Add to cart (remove)

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