The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 0684832569
- HF5415.5 .H47 1997
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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North South University Library | Non-fiction | HF5415.5.H47 1997 (Browse shelf(Opens below)) | 1 | Available | 26898 | ||
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North South University Library | Non-fiction | HF5415.5.H47 1997 (Browse shelf(Opens below)) | 2 | Available | 34611 |
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