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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill/Irwin, c2009 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.Z45 2009. Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2009. Not available: North South University Library: Checked out (1). Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et al.]. by Zeithaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Pandit, Ajay [author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : McGraw-Hill Irwin, c2011 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.S47 2011. Place hold Add to cart (remove)

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