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	1.	Implementing quality : with a customer focus / David N. Griffiths. by Griffiths, David N Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Wisconsin : ASQC- Quality press, c1991 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9581.A2G75 1991. Place hold Add to cart (remove)
	2.	Services marketing / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill, c1996 Availability: Items available for loan: North South University Library (14)Location, call number: GEN HD9980.5.Z45 1996, ... Place hold Add to cart (remove)
	3.	Services marketing / David L. Kurtz and Kenneth E. Clow. by Kurtz, David L Clow, Kenneth E [author] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : John Wiley, c1998 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.K87 1998, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.K87 1998. Place hold Add to cart (remove)
	4.	The Japanese main bank system : its relevance for developing and transforming economies / edited by Masahiko Aoki and Hugh Patrick by Aoki, Masahiko Patrick, Hugh Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Oxford [England] ; New York : Oxford University Press, c1994 Availability: Items available for loan: North South University Library (1)Location, call number: HG3324.J363 1994. Place hold Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill, c2000 Availability: Items available for loan: North South University Library (6)Location, call number: GEN HD9980.5.Z45 2000, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2000. Place hold Add to cart (remove)
	6.	Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson and Michael D. Johnson by Gustafsson, Anders Johnson, Michael D Series: Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: San Francisco : Jossey-Bass, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.G87 2003. Place hold Add to cart (remove)
	7.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo [author] Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : Tata McGraw-Hill, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.Z45 2003. Place hold Add to cart (remove)
	8.	May I help you? : great customer service for small business / Jillian Mercer by Mercer, Jillian Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Australia : Allen & Unwin, c2004 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.M47 2004. Place hold Add to cart (remove)
	9.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Free Press, c1997 Availability: Items available for loan: North South University Library (2)Location, call number: HF5415.5.H47 1997, ... Place hold Add to cart (remove)
	10.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill/Irwin, c2009 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.Z45 2009. Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2009. Not available: North South University Library: Checked out (1). Place hold Add to cart (remove)
	11.	Customers for life : how to turn that one-time buyer into a lifetime customer / Carl Sewell and Paul B. Brown by Sewell, Carl Brown, Paul B Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Doubleday, c1990 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.S49 1990. Place hold Add to cart (remove)
	12.	The service-dominant logic of marketing / edited by Robert F. Lusch and Stephen L. Vargo by Lusch, Robert F Vargo, Stephen L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Armonk, N.Y. : M.E. Sharpe, c2006 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.S377 2006. Place hold Add to cart (remove)
	13.	The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : The Free Press, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.H473 2003. Place hold Add to cart (remove)
	14.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremle. by Zeithaml, Valarie A Bitner, Mary Jo [author] Gremle, Dwayne D [author] Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.Z45 2013, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.Z45 2013. Place hold Add to cart (remove)
	15.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et al.]. by Zeithaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Pandit, Ajay [author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : McGraw-Hill Irwin, c2011 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.S47 2011. Place hold Add to cart (remove)
	16.	Services marketing / K. Rama Mohana Rao by Rao, K. Rama Mohana Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : Pearson, c2007 Availability: Items available for loan: North South University Library (1)Location, call number: HD9980.5.R355 2007. Place hold Add to cart (remove)
	17.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ...[et al.]. by Zeithaml, Valarie A [author] Bitner, Mary Jo [author] Gremle, Dwayne D [author] Pandit, Ajay [author] Edition: 6th ed. Special Indian ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : McGraw-Hill Irwin, c2013 Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.S47 2013, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.S47 2013. Place hold Add to cart (remove)

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