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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Material type:
TextLanguage: English Publication details: New York : Free Press, c1997.Description: xvii, 301 p. : ill. ; 25 cmISBN: - 0684832569
- HF5415.5 .H47 1997
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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North South University Library | Non-fiction | HF5415.5.H47 1997 (Browse shelf(Opens below)) | 1 | Available | 26898 | ||
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Books
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North South University Library | Non-fiction | HF5415.5.H47 1997 (Browse shelf(Opens below)) | 2 | Available | 34611 |
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| HF5415.5.B48 1991 Marketing services : | HF5415.5.G87 2003 Competing in a service economy : | HF5415.5.H47 1997 The service profit chain : | HF5415.5.H47 1997 The service profit chain : | HF5415.5.H473 2003 The value profit chain : | HF5415.5.M47 2004 May I help you? : | HF5415.5.S449 2003 Angel customers & demon customers : |
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