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The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Material type:
TextLanguage: English Publication details: New York : The Free Press, c2003.Description: xxii, 377 p. : ill. ; 24 cmISBN: - 0743225694
- HF5415.5 .H473 2003
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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North South University Library | Non-fiction | HF5415.5.H473 2003 (Browse shelf(Opens below)) | 1 | Available | 34612 |
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| HF5415.5.G87 2003 Competing in a service economy : | HF5415.5.H47 1997 The service profit chain : | HF5415.5.H47 1997 The service profit chain : | HF5415.5.H473 2003 The value profit chain : | HF5415.5.M47 2004 May I help you? : | HF5415.5.S449 2003 Angel customers & demon customers : | HF5415.5.S49 1990 Customers for life : |
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