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1.
Corporate culture and performance / John P. Kotter and James L. Heskett. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New York : Free Press, c1992
Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD58.7.K68 1992.

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2.
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New York : Free Press, c1997
Availability: Items available for loan: North South University Library (2)Location, call number: HF5415.5.H47 1997, ...

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3.
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New York : The Free Press, c2003
Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.H473 2003.

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