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	1.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : Free Press, c1997 Availability: Items available for loan: North South University Library (2)Location, call number: HF5415.5.H47 1997, ... Place hold Add to cart (remove)
	2.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine and Michael J. Wesson. by Colquitt, Jason A LePine, Jeffery A [author] Wesson, Michael J [author] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill/ Irwin, c2011 Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD58.7.C65 2011. Place hold Add to cart (remove)
	3.	The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : The Free Press, c2003 Availability: Items available for loan: North South University Library (1)Location, call number: HF5415.5.H473 2003. Place hold Add to cart (remove)

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